Leading Individuals


1 Day

Suitable For

All employees responsible for managing individuals within their team. The workshop aims to highlight the key areas of performance management and give delegates the skills and confidence to manage employees within their team.


By the end of the course delegates will be able to:

  • Describe the key principles of effective performance management.
  • Write effective SMARTER objectives.
  • Give effective feedback on performance.
  • Understand the principles of effective coaching.
  • Conduct effective coaching sessions.

Course Content

Principles of Performance Management

  • Performance management cycle
  • Organisational measures of success
  • Quality and quantity

Managing Expectations

  • SMARTER objectives
  • Using competencies

Managing People

  • Good and poor performance
  • Attitude
  • Capability
  • Conduct
  • Constructive feedback

Coaching For Success

  • Coaching defined
  • Do’s and don’ts of coaching
  • Coaching cycle
  • Key skills

Planning How and When to Apply New Tools/Skills

  • Practical exercise
  • Action planning

Course Evaluation and Next Steps