Difficult Conversations Workshop


Half day

Suitable For

All managers responsible for the performance and development of their team members. Whether having to give formal feedback (in appraisals) or during informal discussions this workshop will give you a framework to deliver focussed feedback on a range of issues from work performance, attitude or even personal issues such as hygiene


By the end of the course delegates will be able to:

  • Describe the barriers to giving feedback.
  • Understand the principles of effective feedback
  • Plan effectively for feedback.
  • Use a range of approaches when giving feedback.
  • Undertake challenging and structured feedback sessions.

Course content

Understanding the barriers

  • What prevents effective feedback
  • Giver
  • Receiver

Principles of feedback

  • Johari Window

Areas for feedback

  • Work performance
  • Attitude
  • Personal issues
Delivering the message

  • Clarity of outcome
  • Potential objections
  • Gaining buy in
  • Clear actions

Planning how and when to apply new tools/skills

  • Practical exercise
  • Action planning

Course Evaluation and Next Steps