Difficult Conversations Workshop
Duration
Half day
Suitable For
All managers responsible for the performance and development of their team members. Whether having to give formal feedback (in appraisals) or during informal discussions this workshop will give you a framework to deliver focussed feedback on a range of issues from work performance, attitude or even personal issues such as hygiene
Objectives
By the end of the course delegates will be able to:
- Describe the barriers to giving feedback.
- Understand the principles of effective feedback
- Plan effectively for feedback.
- Use a range of approaches when giving feedback.
- Undertake challenging and structured feedback sessions.
Course Content
Understanding the barriers
- What prevents effective feedback
- Giver
- Receiver
Principles of feedback
- Johari Window
Areas for feedback
- Work performance
- Attitude
- Personal issues
Delivering the message
- Clarity of outcome
- Potential objections
- Gaining buy in
- Clear actions
Planning how and when to apply new tools/skills
- Practical exercise
- Action planning