Difficult Conversations Workshop
Duration
Half day Suitable For All managers responsible for the performance and development of their team members. Whether having to give formal feedback (in appraisals) or during informal discussions this workshop will give you a framework to deliver focussed feedback on a range of issues from work performance, attitude or even personal issues such as hygiene Objectives By the end of the course delegates will be able to:
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Course contentUnderstanding the barriers
Principles of feedback
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Areas for feedback
- Work performance
- Attitude
- Personal issues
Delivering the message
Planning how and when to apply new tools/skills
Course Evaluation and Next Steps |